Then follow the instructions on screen to finish your set up. My Virgin Media App. The settings vary with each ISP, but most offer some or all of the following options: Timer. Please keep an eye out for a purple envelope at the top right corner of your Forum page. If this happens, check Virgin Media Web Safe settings and ensure they don’t block access to PureVPN or VPN websites. Adjust the settings according to the level of protection you want. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. VM has WebSafe enabled. Stay safe online. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Networking and WiFi. Open a new account or log in to your virgin Media account using your email address and password. Mobile customers can also use the app to keep on. 1. We would like to show you a description here but the site won’t allow us. Parental controls block websites and applications that you think are unsuitable for your child. 67. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. We are able to update this setting for you manually too, we just need to confirm a few account details. 0 Kudos. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Changing Virgin Media Web Safe Settings on Desktop/Laptop. 0 Kudos Reply. 67. Here you’ll find all the help you need for Virgin Media related problems and issues. 220) in case it's a local DNS issue. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Tried every browser, device, incognito mode etc. 8. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. All Rights ReservedThen from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. 99. com. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. Doesn't work in Igconito, Chrome Browser, Edge or Safari. If your site is blocked by a majority of ISPs, it may be that there is a. 168. 4. The Web Safe function was working properly for the full year that I was. Click: Web Safe. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Kind Regards, Steven_LQuickStart, set up and connections. Enter your credentials and press OK to log into the router settings menu. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Reply. Go to My Apps. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 8 and/or 1. g. We would like to show you a description here but the site won’t allow us. 168. Here is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Hi 20220328, Thanks for your post and welcome to the forums. 88K views 5 years ago. 4. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. What is Child Safe? Child Safe is an additional feature to Web. In response to Graham_A. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. If, however, you're still experiencing the problem, please pop back to us. I have been using Websafe for some time but I noticed this morning (about 7. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Tuning in 690 Views Message 13 of 32 Flag for a moderator. 1. Joining in. tried using websafe today, blocking specific websites, those websites are still able to be accessed. Back up your device using iCloud or your computer. You can find out more FAQs about Web Safe here. My child safe settings are off but are currently blocking sites regardless. --. g. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 168. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. 4. A VPN circumvents restrictions by encrypting and sending all of your traffic. Also check the dns settings of your vpn while you're there. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Parental controls block websites and applications that you think are unsuitable for your child. Could it be a different situation, i. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. No bank or credit card details are required for the trial. If it’s not a technical issue you need help with then we’re here to support you on. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Toggle the button next to Child Safe option to turn it Off. See for more details. Open a Web browser (e. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Go to 192. . 159. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. If, however, you're still experiencing the problem, please pop back to us. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Here you’ll find all the help you need for Virgin Media related problems and issues. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Virgin Media takes online safety seriously. There have been a few complaints about this recently. 1. , Virgin Media Web Safe) that monitors outgoing connections and could be throttling your bandwidth? _____ You didn't mention if you used Malwarebytes. --. You may want to start by seeing what your site report looks like using a tool like Blocked. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. Childsafe off but still blocking sites. I can access via my phone, so not really a problem. 0. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Switch on Child Safe. 4. New here. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. Options. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. AS Name. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Lee_R. We'll go over how to set up the filter, what. The website is out that if you disable Child Safe in the Virgin media Web Safe settings, media will start playing again. How to access advanced settings. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 6 - 6. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. What is the website,. IMAP Security. Plus all the blocked websites reset to nothing when I log in again. I have 3 devices. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. changes not being saved. 1. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Navigate to the My Apps tab and select Web Safe from the menu. OpenDNS provide instructions here :. Learn how you can change Web Safe settings to turn Child Safe off. Virgin Media. Child Safe switched OFF but blocking sites. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 1. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. com). Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Click: Settings. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291 Browse Virgin Media Virgin Media CommunityRe: Web safe problem. make sure you are using Virgin Media's DNS; if you go to 1. Here you’ll find all the help you need for Virgin Media related problems and issues. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 65% of young people aged 11-16 are in favour of the. SpeedWelcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Users can change their settings at any time in My Virgin Media. If you want to protect children, then click on the Child Safe filter. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. When prompted, enter the settings. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Options. 9. 8. Select the SPAM setting you’d like to use: Reject All Spam messages. 168. Login to the Virgin Media online account in a web browser. You’ll pay nothing for 3 months (with no payment details. Have you retried? You could try changing the DNS server on your PC to Google (8. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. Select the firewall and tick the following protocol. I am signed in to My Virgin Media and it. My email header says that my network settings prevent content from loading privately. Thanks TimWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Web Safe is not automatically turned on for customers joining before this date. Tech Chatter. Try computers with Cisco’s OpenDNS using 208. 140 and not, the expected, 81. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. . on 13-06-2022 11:42. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Virgin Media Web Safe and Virgin Media. Apply the Public DNS to the computer / device / your own Router i. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. 100. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Go to Settings > General, then tap Software Update. Virgin Media Web Safe allows you to restrict certain types of. "Web Safe | Virgin Media Help". You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. I’ve tried re-booting the hub etc but no joy. 168. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Stream from Virgin Media. 220. Could I request for some intervention from any of the admin to. The WebSafe issues started a few weeks ago. Security matters. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Subnet prefix length 255. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Just bear in mind this would reset everything. Open a Web browser (e. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. 15-02-2023 21:11 - edited 15-02-2023 21:15. 140 and not, the expected, 81. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. There is no speed problem with 16 Gig memory. 100. Search. Please can you look into my settings from your side too. 11; 0; 0; rikthemonk. 168. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. 4. The results of queries to the Virgin Media DNS server gave the following results. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Select the correct HDMI input for your box. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 67. 159. Thank you. Please, check the top right-hand side of our page to find a little white envelope. QuickStart, set up and connections. Click on Manage Web Safe. 4. This help content & information General Help Center experience. If your websafe option is off, then the toggle will be greyed out. 0. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. Changing network settings to use any Public DNS should re-gain full access for the device. Information on how to use Web Safe can be found here. Working for me on a VM connection (both with VM's DNS and OpenDNS). To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. Back up your device using iCloud or your computer. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. We give all our customers a complete, market leading security package called Virgin Media Security,. Im having the same ballache redirecting as people have been having since 2021. Breaking down some broadband barriers 8. Go to Account settings, then Account details b. I'm going to send you a private message, so we can look into this for you. Virgin Media Web Safe Log in to your My Virgin Media account. Bypass Child Safe & Virus Safe. com 194. Hello. Click: My Apps. Web safe provides ultimate protection when using the internet. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Login to the Virgin Media online account in a web browser. 0 Kudos. Toggle the button next to Child Safe option to turn it Off. It is still shown as enabled on the WebSafe website, and Virgin Support. Thanks. Options. Browse Virgin Media Virgin Media Community. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 0. You need F-Secure SAFE – our award winning internet security package. Virgin Media Internet Security comes with some great features, such as Parental Controls and safe Banking. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Should the issue persist post back here to have issue flagged to the forum team. and they all return the same result: ⋮. Superstar. Like a lot of people here it seems. Virgin Media Web Safe. VPNs we tested to unblock various forbidden resources. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. VirginMedia. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. 220. 88K views 5 years ago. Once logged in you will see 2 filters; Virus Safe and Child Safe. To check this, go to iOS settings > Local network > ON’. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. I will send a private message - watch out for the purple envelope inviting you in. org. 1 and all appears in order. Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. web safe. That said, the more you know about the web, the better understanding you. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Access your bills, diagnose faults and manage your package. Take us with you in four easy steps. Solved: Hi, I can't seem to turn on Web Safe. Navigate to the My Apps tab and select Web Safe from the menu. I can not get websafe/child safe to work on any device. 2 hours ago. If you haven’t changed your password, the default one is placed on the bottom of the router. Following the above link still takes me to the new GUI. Where you put your Hub can sometimes affect its wireless performance. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. We would like to show you a description here but the site won’t allow us. Open any browser and, in the address bar, type Virgin Media IP address — 192. Remember that parental control settings are only one part of online safety. Connect to the router with a LAN cable. More about Virgin Internet Security. And we don’t mean wrapping them in bubble wrap. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 8 and/or 1. Welcome to the community and thanks for taking the time to post your issue on the forums. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Select the SPAM setting you’d like to use: Reject All Spam messages. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. These are two settings – Virus Safe and Child Safe. All devices would need to be re-connected to the WiFi. To get around this, you need to turn Web Safe off. Mark as New; Bookmark this message; Subscribe to this message. 67. resolved IP Address is 185. Re: Blocked websites list gets removed. If you changed the computer's network settings to use any Public DNS does that re-gain access. Virgin Media. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. 0. . When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Virgin Media; My Virgin Media; Shop; Help;. 1. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 40am) that all the settings for blocked categories (e. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. com. 1. 222 & 208. on 13-06-2022 11:42. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Account - Mobile. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. -- I'm a Very Insightful Person,. Options. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. 8K; 276;. I am trying to turn on the web safe settings but it's not working. 1. 0 Kudos. Virgin Media Web Safe allows you to restrict certain types of. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. If it was a scam, they will be able to help and protect you from falling victim to fraud. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Expand the Email option. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. If you would like the Web Safe settings changed, let us know as this can be a work around for now. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. VodafoneFor best protection, we recommend using Virgin Media Internet Security and Web Safe. Changing network settings to use any Public DNS should re-gain full access for the device.